Terms of Services
Last Updated: January 1, 2025
Welcome to Fasscreation. By accessing or using our website and services, you agree to the following Terms & Services. Please read them carefully before placing any orders or subscribing to our plans.
1. Scope of Services
Fasscreation provides professional artwork solutions for screen printing shops, embroidery businesses, and other apparel decorators. Our services include but are not limited to:
Artwork file cleanup and adjustment
Vector retrace to convert low-resolution files into high-resolution, scalable formats
Color separations based on member’s shop specifications and templates (Spot, Halftone, Simulated Process, CMYK)
Creation of proofing files, mock-ups, and spec sheets
Vector-based custom designs completable in under 90 minutes
Embroidery digitizing (included in select plans or available as an add-on)
Preparation of files for DTG, DTF and vinyl
Artwork cleanup and proofing for promotional products
All services are delivered as digital files only.
2. Definition of a Job
A “Job Request” is a single design project submitted via email under the Member’s active plan.
It may include services such as vector tracing, color separation, embroidery digitizing, proof/mock-up creation, or artwork cleanup.
One design = one job. Any additional designs will be treated as separate job requests.
If a raster file needs to be vectorized first and then color separated, these will count as two separate jobs.
Same design used on multiple placements (e.g., front and back) will still count as one job, as long as the artwork itself does not change.
Minor size changes or simple color edits within the same design may be included in the original job.
Major edits, complete redesigns, or multiple variations may be considered as separate jobs.
3.Availability & Turnaround
Our team operates Monday–Friday, 9 AM – 5 PM EST. Job requests can be submitted anytime via email, but requests received after 4 PM EST may be processed on the next business day. Standard turnaround time is typically 24 hours, depending on the complexity of the project. Rush requests may be accommodated based on plan eligibility and availability.
4. Payments & Subscriptions
Payments must be made in advance.
Subscription plans renew automatically unless canceled before the next billing cycle.
Clients are responsible for providing accurate billing information.
5. Refund Policy
We offer a 15-Day Money-Back Guarantee on subscription plans. If you are not satisfied within the first 15 days, you may request a full refund.
After 15 days, payments are non-refundable.
Refunds are not available for one-time jobs once work has been delivered.
6. Intellectual Property
Fasscreation’s liability is limited to the amount paid by the Member for the specific job. We are not responsible for indirect, consequential, or production-related damages.
7.File Formatting & Delivery
Final files are delivered in industry-standard formats (AI, PSD, PDF, EPS, DST, etc.) optimized for screen printing and embroidery production.
8. Changes to Terms
Fasscreation reserves the right to update or modify these Terms & Services at any time. Updates will be posted on this page with the revised date.
9. Contact Us
If you have any questions regarding these Terms & Services, please contact us at:
Fass Creation
Email: support@fasscreation.com
Website: www.fasscreation.com